Customer policy

Shipping & Delivery Policy

Last updated: 9 October 2026

Purple Vision IT Solutions primarily provides digital services. We do not ordinarily ship physical goods through this website. This policy explains how digital services and deliverables are scheduled and delivered.

1. Delivery method

Depending on the project, delivery may take place through email, a shared cloud folder, a website or staging link, an online meeting, a software login or another method agreed in writing. No physical shipment is included unless expressly stated in a written quote.

2. Delivery timeline

Estimated timelines are shared in the proposal or order confirmation. Work usually begins after the scope is approved, required payment is received and the client provides the materials, access and information needed. Timelines may change if requirements change, approvals are delayed or a third-party service is unavailable.

3. Client access and approvals

Please review drafts and test links promptly and provide consolidated feedback within the agreed review period. Final files, account access and handover items will be supplied according to the agreed scope and payment terms.

4. Delays and changes

If we expect a material delay, we will communicate the issue and an updated estimate. Changes to the original scope may require a revised quotation and timeline.

5. Physical items, if agreed

If a specific project includes a physical item, its delivery method, shipping fee, delivery area and estimated time will be separately confirmed in writing before payment.

6. Contact

For delivery questions, contact us at 8139046745 or visit the Contact page.

This template assumes digital services only. Update it if you begin selling or shipping physical products.