Purple Vision IT Solutions provides customised digital and IT services. This policy explains how cancellation and refund requests are reviewed. The written quotation or service agreement may contain additional project-specific terms.
1. Before work begins
If you request cancellation before work has started, contact us promptly. Any refund of an advance payment will be reviewed against payment processing charges, committed third-party costs and the terms agreed in your quote, subject to applicable law.
2. After work begins
Because digital services may involve planning, research, design, setup or development work, fees for work already completed and approved non-refundable third-party costs may not be refundable. Where practical, we will explain the work completed and any amount proposed for refund or adjustment.
3. Completed services and digital deliverables
Once an agreed service has been delivered, access or digital files have been provided, or a campaign or setup has been executed, refunds are generally not available for that completed portion, except where required by applicable law or agreed in writing.
4. Service issues
If you believe a deliverable does not match the agreed written scope, contact us with your order or invoice details and a description of the issue. We will review the concern and, where appropriate, discuss a correction, reasonable remedy or refund as required by the agreement and applicable law.
5. Third-party costs
Advertising spend, domain registration, hosting, software licences, subscriptions, payment processing fees and other third-party charges may be non-refundable under the relevant provider's terms. These costs should be identified in the quotation where applicable.
6. How to request a cancellation or refund
Call or WhatsApp 8139046745. Include your name, invoice or order reference, payment date, service/package and reason for the request. We may ask for reasonable supporting information.
7. Review and processing
We aim to acknowledge requests within 3 business days. If a refund is approved, we will communicate the amount and process it through the original payment method where possible. The time for funds to appear depends on the bank or payment provider.
8. Contact address
Purple Vision IT Solutions, 55/1668 Suraj Building Club Road, Girinagar Housing Colony, Giri Nagar, Kadavanthra, Kochi, Ernakulam, Kerala - 682020.
This is a general template. Align it with your actual refund commitments, payment provider requirements and applicable consumer law before publishing.